Refund Policy

Feeves are a virtual currency with no cash value (see the Terms of Service). When you spend feeves, you get what you unlocked straight away: reading a locked reply, receiving a photo, unlocking a post, or creating a character. Because the thing you paid for has already been delivered and cannot be taken back, spent feeves are not refundable.

• Free and promotional feeves, such as the email confirmation bonus, and the feeves that come with Premium each month, have no money value and are not refundable.
• Feeves are not refunded because you changed your mind about content you have already unlocked, or because a reply or image was not what you hoped for. AI output can vary; you can try again.
• If a price on a button was wrong, or something was charged twice, contact support and we will fix it.

Image and video generations take a moment and sometimes fail on our side or at the AI provider. We take your feeves when you submit the request. If the generation fails, or is still unfinished after 30 minutes and we cancel it, we return the feeves to your wallet automatically. You will see a refund line in your wallet history. You do not need to contact us.

The refund is for the same number of feeves you were charged.

If you bought a feeve pack and have not spent any of the feeves from it, you can ask for a refund within 14 days of buying. Refunds of packs are at our discretion, which means we decide each request, but we consider every request fairly. An accidental purchase is a good reason to ask.

• If you have spent some of the feeves, we may refund the rest of the pack or the unspent part, at our discretion. We may decline if the request looks like abuse (for example, spending and then asking again and again).
• If we approve a refund, we send the money back to the payment method you used, and we remove the feeves from that purchase from your wallet, as far as they are still there.
• After the window has passed, we do not usually refund packs, unless the law requires it or something went wrong on our side.

These are the packs on sale at launch, for reference. The price shown at checkout is the price that applies.

Premium renews automatically until you cancel. These are the plans:

• Cancel any time in Settings (Premium and feeves, then Manage subscription), or through support. Cancelling stops the next renewal. You keep Premium until the end of the period you already paid for.
• We do not refund the unused part of a period after the plan has started, unless the law requires it or something went wrong on our side. A cancelled plan does not charge you again.
• Feeves added each month stay in your wallet if Premium ends (1,000 feeves a month on the 1-month plan, 1,200 feeves a month on the 3-month plan, 1,500 feeves a month on the 12-month plan). They are not taken back when you cancel.
• If we do refund a Premium payment, that period of Premium ends, and the feeves added for that payment may be removed from your wallet, as far as they are still there.
• You are charged the price shown for your plan at renewal. If we change a price, we give you notice first (see the Terms).

A chargeback is when you ask your bank or card company to take a payment back instead of asking us. Please contact us first. We would much rather fix a problem directly, and we are usually quicker than a dispute.

• While a dispute is open, we may pause the account or remove the feeves from the disputed purchase, to stop them being spent twice.
• If you win a dispute for a purchase whose content you already used, or a dispute looks unfounded, we may keep the account suspended or close it. We may also refuse future purchases.
• Disputes for purchases you really did not make (for example, a stolen card) are taken seriously: tell us and your bank straight away.

Nothing in this policy takes away rights you have under the law where you live that we cannot take away. For example, in some countries you may have a legal right to cancel a digital purchase for a short time, and in others that right ends once the digital content has been delivered with your agreement. Feeves are delivered to your wallet as soon as you pay. Where you have a right to a refund by law, we will honour it.

1. Use the Support form with the topic Billing, or email support@feever.app.
2. Write from the email address on your Feever account, so we can find it.
3. Tell us what you bought (a pack or Premium), when, and the amount, and why you are asking. A receipt or an order number from your email makes this faster.
4. We reply within 5 business days. If we approve it, the money usually reaches you in a few days, depending on your bank.

Refunds go back to the original payment method. We cannot refund to a different card or account.

Questions about this policy: support@feever.app. {{COMPANY_NAME}}, {{COMPANY_ADDRESS}}. See also the Terms of Service and the Privacy Policy.